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Tiffiney30
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Message 1 of 2
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Device not found

Hp 10 detachable
Microsoft Windows 10 (32-bit)

So my hp 10 notebook has an error screen saying that device not found. How do you perform the hard reset on one of these notebooks that doesnt have a removable battery? I was only trying to do a factory reset due to losing the password to login to the account now i csnt get it to go past the device not found screen weve done everything it says in the setup menu its brand new so it can't be the operating system any advi e?

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Message 2 of 2
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HP Recommended

Device not found

@Tiffiney30

 

Welcome to HP support community.

 

Please follow the below steps to identify and resolve this concern: 

Step 1: Perform a hard reset 

HP Notebook PCs - Performing a Hard Reset or Forced Reset 

Step 2: Restore BIOS default settings 

Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI (In your case, Skip to Step 4) 

Step 4: Reseat the hard drive (here's a video that shows how to re-seat the drive: Click here

Step 5: Perform an HP System Recovery 

  

If none of the above actions resolved the error condition, back up your personal data and then perform an HP System Recovery on the notebook. See one of the following documents for instructions: 

Click here for instructions. 

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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