10-22-2019 01:57 PM
So my hp 10 notebook has an error screen saying that device not found. How do you perform the hard reset on one of these notebooks that doesnt have a removable battery? I was only trying to do a factory reset due to losing the password to login to the account now i csnt get it to go past the device not found screen weve done everything it says in the setup menu its brand new so it can't be the operating system any advi e?
10-24-2019 02:46 PM
Welcome to HP support community.
Please follow the below steps to identify and resolve this concern:
Step 1: Perform a hard reset
Step 2: Restore BIOS default settings
Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI (In your case, Skip to Step 4)
Step 4: Reseat the hard drive (here's a video that shows how to re-seat the drive: Click here)
Step 5: Perform an HP System Recovery
If none of the above actions resolved the error condition, back up your personal data and then perform an HP System Recovery on the notebook. See one of the following documents for instructions:
I hope that helps.
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