Did a factory reset and my laptop is now stuck in a loop when restarting

[SFlorio04]

Hello, I attempted to do a factory reset on my HP Pavilion notebook. 

Model 17 - g192dx

Product ID: V0Q01UA#ABA

It is now stuck in a loop when rebooting or restarting. I’ve turned it off and drained the power and took out the battery and left it over night. Still in a loop. I have tried messing with the BIOS and all things considered online and nothing has worked. Only thing I have not done yet is bought a CD or USB to get the Windows system download/recovery program to re install. Hoping I can get more helpful advice here before spending money and it still not work. Please advise what exactly to buy if needed to save my laptop. 

[Max3Aj]

@SFlorio04, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like your HP Pavilion 17-g192dx is stuck in a boot loop after a factory reset, which usually indicates a corrupted recovery partition or an incomplete reset process. Here’s what you can try before purchasing anything:

Step 1: Try Automatic Repair Mode

1. Turn off your laptop completely.
2. Turn it back on and immediately start pressing F11 repeatedly until you see the HP Recovery screen.
3. If it loads, try using Startup Repair first.
4. If Startup Repair doesn’t work, go back and select System Restore to revert to an earlier point before the reset.

Step 2: Boot into Safe Mode

1. Try booting into Safe Mode by turning the laptop on and off forcefully three times (holding the power button to shut it down).
2. On the fourth boot, it should enter Advanced Startup Options.
3. Choose Troubleshoot > Advanced Options > Startup Settings > Restart.
4. Select Safe Mode with Networking and see if Windows boots.

Step 3: Reset Again from Recovery Mode

1. If you can access Advanced Startup Options (via F11 or forced shutdown method), try a fresh factory reset.
2. Go to Troubleshoot > Reset this PC > Remove everything.
3. If the process gets stuck again, then your recovery partition may be corrupted.
    

If the Above Steps Don't Work: Reinstall Windows

Since your system is in a loop and you don’t have recovery media, you’ll need a Windows installation USB. You don’t need to buy one—you can create it yourself for free.

How to Create a Windows 10/11 Installation USB (Free)

1. Get a USB drive (16/32GB).
2. On another working PC, download the Windows 10 Media Creation Tool from Microsoft's website:👉 Download Here
3. Run the tool and choose Create installation media for another PC.
4. Select USB flash drive, then follow the instructions to create the bootable USB.

How to Use the USB to Reinstall Windows

1. Insert the USB into your HP Pavilion.
2. Turn on the laptop and repeatedly press F9 to open the Boot Menu.
3. Select the USB drive and press Enter.
4. Follow the Windows installation steps, selecting Custom Install and formatting the drive if necessary.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support