Did reset stuck on Hi there screen

[lorineandjuan]

Need help my hp laptop is stuck on Hi there screen after a reset

[Raj_05]

Hi @lorineandjuan,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP laptop is stuck on the "Hi there" screen after a reset, it typically means the system setup process has been interrupted or is unable to proceed. Here's a step-by-step guide to resolve this issue.

Restart the Laptop

• Hold down the Power button until the laptop powers off completely.
• Turn it back on and check if the setup screen resumes.

Check for External Devices

• Disconnect all peripherals (USB drives, printers, external mice, etc.).
• Restart the laptop. Sometimes external devices can interfere with the setup process.

Boot into Safe Mode

• Turn off the laptop and power it on again.
• Immediately start pressing the F11 key (or Esc, then select Recovery options) to access recovery options.
• Navigate to Advanced options > Startup Settings > Restart.
• Select Safe Mode with Networking and see if you can complete the setup.

Reset Again (if Safe Mode Fails)

If you're still stuck:

• Boot into recovery by pressing F11 during startup.
• Select Troubleshoot > Reset this PC.
• Choose Remove everything for a fresh reset.
• Let the process complete and try setup again.

Update BIOS (if setup doesn't proceed)

An outdated or corrupted BIOS may cause issues:

• Visit HP's support site using another device.
• Download the BIOS update file for your laptop model.
• Follow HP's instructions to update the BIOS via a USB drive.

Reinstall Windows

If the issue persists, you might need to reinstall Windows:

• Use another computer to create a bootable Windows installation USB (using tools like Microsoft Media Creation Tool).
• Insert the USB into your laptop and boot from it (press Esc or F9 to access the boot menu).
• Reinstall Windows from scratch.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support