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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Disk read error occurred press ctrl, alt delete to restart

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08-06-2020 05:03 PM
Hi I will start off by saying I’m not very technical so if I may not understand everything your saying.
The problem is on boot up it is telling there is a disk read error and to press Ctrl alt delete to restart and when I do I am taking back to that screen I have looked it up and saw people saying to move hardware up in the bios but I don’t know what that meant so any help would be brilliant, it is an old machine as I rely on it heavily and don’t have the money to change.
the product name is HP ProBook 6560b
and the product number is LY445ET#ABU
Please help
Thank you in advance
08-06-2020 05:58 PM - edited 08-06-2020 06:07 PM
I will also add now that I have located the diagnostic area and have ran the 3 tests the results are.
Start-up Test: failed Disk not installed
Run-in Test: failed Disk not installed
Hard Disk Test: failed Disk not installed
however I have ran these tests a few times while sitting here and sometimes they do say passed