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‎08-06-2020 05:03 PM

HP Recommended
Product: HP ProBook 6560b
Operating System: Microsoft Windows 10 (64-bit)

Hi I will start off by saying I’m not very technical so if I may not understand everything your saying. 
The problem is on boot up it is telling there is a disk read error and to press Ctrl alt delete to restart and when I do I am taking back to that screen I have looked it up and saw people saying to move hardware up in the bios but I don’t know what that meant so any help would be brilliant, it is an old machine as I rely on it heavily and don’t have the money to change. 
the product name is HP ProBook 6560b 

and the product number is LY445ET#ABU

 

Please help 

 

Thank you in advance 

1 REPLY 1

‎08-06-2020 05:58 PM - edited ‎08-06-2020 06:07 PM

HP Recommended

I will also add now that I have located the diagnostic area and have ran the 3 tests the results are.

Start-up Test: failed      Disk not installed 

Run-in Test: failed     Disk not installed

Hard Disk Test: failed     Disk not installed 

 

however I have ran these tests a few times while sitting here and sometimes they do say passed 

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