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lepson
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Disk sanitizer and secure erase

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HP ProBook 4540s

Hello I did disk sanitizer and secure erase honestly may you explain me what happen with the laptop and how can I fixes thanks 

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lepson
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Thanks for help me. Let me see if I understand you there is no solution this problem ? I can’t do anything with this ? 

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WAWood
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@lepson 

WHY did you do that if you did not know what it was going to do?  That process completely WIPES the drive of all content, essentially returning it to the condition it would be when you first take it out of the packaging.


There is no "fix" for this -- as it most likely did exactly what it was supposed to do.

 

Since the drive is blank, to restore your PC to working condition now, you would have to resort to using external media.

 

The ways to do an external factory reset are the following:
- Factory reset using external HP image you make
- Factory reset using external HP image you buy

Each of these is discussed in some detail below ...

---------- Factory reset using external HP image you make ----------
HP provides a Cloud Recovery tool that you can use, together with a 32GB USB stick, to create your on HP reset media.

Here is the link: https://support.hp.com/us-en/document/c06162205

This works the same as the factory reset described above.

---------- Factory reset using external HP image you buy ----------
For those PCs not supported by the Cloud Recovery, in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click &quot;Update&quot;.<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the &quot;+&quot; symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

If HP no longer carries the media you need, another site you should check for HP Recovery Media is: http://www.computersurgeons.com/

These work the same as the factory reset described above.



I am a volunteer and I do not work for, nor represent, HP
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lepson
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Thanks for help me. Let me see if I understand you there is no solution this problem ? I can’t do anything with this ? 

Was this reply helpful? Yes No
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