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‎05-29-2021 09:10 AM

HP Recommended
Product: Pavilion 17-g121wm
Operating System: Microsoft Windows 10 (64-bit)

My hp pavilion 17-g121wm shows a fail on long term dst memory. Hp support simply refers me to a service center. I'd like to fix myself and I don't believe a seldom used 4- year old notebook designed like this one would have the hdd fail so soon and suddenly.

1 REPLY 1

‎05-29-2021 11:22 AM

HP Recommended

Hi:

 

If your notebook shows a 24 character Long DST failure you will have to replace the hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

HP Pavilion Notebook 17Models 17-g000 – 17-g099AMD Models Maintenance and Service Guide

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD)>

 

After you replace the drive, you can reinstall W10 for free by making bootable installation media with the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Pavilion Notebook - 17-g121wm (ENERGY STAR) Software and Driver Downloads | HP® Customer Support

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