Driver update failure, blue screen, and sleep issues.

[Ghazan]

Some of my drivers were being updated in December, but one of them crashed I think and I got a blue screen.

"Stop code: DRIVER POWER STATE FAILURE"

I just recently bought this laptop a few months ago with windows 10 already on it (didnt update it) so didnt have any problems before. The main issues at the moment are:

1) When I put the laptop to sleep (through the start button or closing the lid), it wont turn back on, you can hear it running, but the screen is blank.

2) Almost everytime I turn it on, the laptop has to be connected to wifi manually.

I have seen a lot of forums and videos related to this and all of them talk about using CMD in administrator mode and seeing if "powercfg -requests" shows anything and disabling it. However at the beggining and recently again it shows:

SYSTEM:
[DRIVER] Realtek High Definition Audio(SST) (INTELAUDIO\FUNC_01&VEN_10EC&DEV_0295&SUBSYS_103C83A9&REV_1000\4&34d3fba7&1&0001)
An audio stream is currently in use.

But, in the middle for a few weeks, it didn't show anything at all, and the laptop was still having the same issues. I have exams going on, and I have all of my study materials on my laptop, im really stressed and can't find a fix.

[A4Apollo]

Hi! @Ghazan, Thanks for stopping by the HP Support Forums!

Don't worry I'll to help you out. Let me ask you a few questions in order to assist you better.

Did you make any software or hardware changes on your laptop?

Have you tried checking with a different adapter or battery?

Excellent description and a great diagnosis done. It is greatly appreciated.

Let's continue with the troubleshooting steps now.

1) On your keyboard, press the Win+R (Windows logo key  and R key) at the same time to invoke the Run box.

2) Type control panel and click OK to open the Control Panel window.

3) View by Small icons and select Power Options.

4) Ensure Balanced (recommended) is selected, and click Change plan settings next to it.

5) Click Change advanced power settings.

6) Expand Wireless Adapter Settings and Power Saving Mode, then change the setting to Maximum Performance.

7)  Expand PCI Express and Link State Power Management, then change the setting to Maximum power savings.

😎 Click Apply then OK.

1. Navigate to Control Panel, Hardware and Sound and Power Options.
2. Select ‘Change power settings’ next to the active power plan.
3. Select ‘Change advanced power settings’ text link.
4. Select ‘Change settings that are currently unavailable’.
5. Find Graphics Settings or PCI Express and Link State Power Management and set to Maximum performance, depending on what computer you have.
6. Find Wireless Adapter Settings and set to Maximum performance.
7. Reboot your computer and restart.

Try updating the BIOS and graphics drivers on the PC to latest version.

Update the BIOS using this link. Click Here

Update the graphics drivers using this link. Click Here

Also, Please perform below-shown steps to resolve the issue:

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get reinstalled automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon

Also, you can run a battery test from the system diagnostics page.

Refer this article to know more information about running system diagnostics on your PC. Click Here

If the battery test fails it is a hardware issue with the PC.

Note: For visitors to this page the steps suggested are dedicated to a particular product. If you are trying to solve the issue by using the same steps it might not work. Please post your query on HP support community to assist you better.

Let me know how it goes!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Ghazan]

Before I tried anything, I ran cmd as an admin again the powercfg -request showed nothing (first pic). But it didnt fix anything. 

Then I updated BIOS and the graphics driver using the links you gave. This allowed my computer screen to turn back on after putting it to sleep.

The second picture shows all the recent driver update skips - no idea why and how these were skipped

The third picture shows the list of driver updates I did in Jan, one of them failed/glitched, resulted in a blue-screen and caused these problems.

Im just providing all this information for feedback purposes.

Note: My settings were already the same as the ones youve listed in the 8-steps diagnostic procedure. However, the 9 step procedure you have listed could not be performed as I have a built in battery in my laptop (I provided the model above), and couldn't remove it.

[Ghazan]

Update: It worked for a little while, its stopped working again. Goes to sleep, wont wake back up, can hear the computer running, but screen's blank.

Forgot to mention 2 other problems that were caused aswell (im adding as much information as possible so maybe some dots can be connected and a solution found). I have also ruin HP diagnostic tests and all of them have passed.

Since the blue screen, my start-up has slowed down quite a bit, and when i put the computer to sleep the battery would drain much faster.

Please look at this issue and get back to me with a proper solution as soon as possible.

[A4Apollo]

Hi! @Ghazan, thanks for your response again

I appreciate your efforts in trying out the steps.

As you still have issues waking the PC from sleep.

Try the steps recommended below and check if it helps.

Enabling the Keyboard in Windows 

Skip this step if the computer does not enter sleep mode or if the computer wakes unexpectedly. 

Follow these steps to enable your keyboard to wake your computer from sleep mode: 

1. In Windows, search for and open the Device Manager. 

2. Click the arrow next to Keyboards and double-click the name of your keyboard. 

3. If the Power Management tab is available, proceed to the next step. 

If the Power Management tab is not available, click the Change Settings button if it appears below the Device status box. The same Keyboard Properties window opens with the Power Management tab available. 

If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. 

1. Click the Power Management tab and make sure that the box next to Allow this device to wake the computer is checked. 

2. Click OK, and then test to make sure that the keyboard can now wake the computer

Let me know if this works!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[K-eddine]

1st think what i do in this situations i check the last compenents updates (most video card drivers) and last time the blue screen after updating a network n PCI, reboot on safe mode remove last update n that fine desktop comes back.

[Ghazan]

IT doesnt allow me to change settings, and I still feel like this wouldn't solve the issue because like I previously started, when I try to wake it up from sleep mode, i can hear it start, the power light is on, you can hear the fan and laptop running, just the screen wont come back on, so i have to hold the power button, shut it down, wait a few minutes and then restart it. Do u think it has anything to do with the IMEI driver? and if so how can I update it, because like i showed in the pictures above, the later update for the IMEI driver was skipped