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Message 1 of 2
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Dropped My HP Pavllion Laptop and now it's stuck on automatic repair

HP Recommended
HP Pavillion15

Hi I have a HP pavilion laptop which I dropped from my table. My laptop gets stuck on automatic repair repair for a while and then it takes me to systematic recovery section.  I have tried various solutions previously reccomended that have not worked.

I have tried clicking esc numerous times and it simply comes up with the option to pause startup. I have tried clicking F9 multiple times to look at the boot menu and run a system and Hard drive diagnostic, however it does not open with the boot menu, rather two options for boot, one being to use Windows boot something or other (which when clicked on just takes me to a blank screen which eventually becomes automatic repair again) and the other option takes me to some text none of which appear to be used to run a diagnostic.


I have tried to clicking F10 multiple times and accessing running a diagnostic there but it does not appear to give me the option. 


When clicking on the system recovery section it says file failed/error. And then i don't have the option for system recovery/factory reset as it is unclickable. When looking at HP support it reccomend using a factory image restore. However this did not work (came up with the status wait error 0x80070002) and when I tried to find out why this didn't work I accessed the information on the DiskPart which did not come up with any information, as it was supposed to have an option for for volume 1 Disk Part but only had Volume 0 for CD Rom. I also tried the restore to a previous system thingy as well and that came up with an error.


I've also obviously tried a hard restart multiple times with power supply and all extra stuff removed.


Is there anyway to recover any aspect of my laptop at this point? I have an exam in a day and I REALLY need my laptop.

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Message 2 of 2
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I'm going to be blunt, and this will be disappointing -- you almost certainly trashed the drive when you dropped the PC.  There is nothing you can do to expect to have this working very quickly.


At the very least, the drive will need to be replaced.  You will have to buy a replacement drive.  You will have to open the laptop and replace the drive yourself, or pay someone else to do it.


You will then need to restore Windows to the new drive.  You will need HP Recovery Media to do this because only that comes with the HP drivers needed by the hardware in your laptop.  Since you will be using a new drive, you will have to use External Media -- which is not available for all model HP laptops.  You will need to read the information below to see if you can download the files to create your own media, or if you have to purchase it from HP. (more on this below).


Then, you have the issue of recovering files from your old drive.  I presume, like nearly everyone else, you did not make any backups of the files needed for your classwork.  So, you would have to go through some work to see if you can recover these files from the old drive.  (more on this below)


1)  Restoring from external media ..


Since your PC can not successfully do an internal factory reset, your ways to accomplish this are the following:
- Factory reset using external HP image you make
- Factory reset using external HP image you buy

Each of these is discussed in some detail below ...

---------- Factory reset using external HP image you make ----------
HP provides a Cloud Recovery tool that you can use, together with a 32GB USB stick, to create your on HP reset media.

Here is the link:

This works the same as the factory reset described above.

---------- Factory reset using external HP image you buy ----------
For those PCs not supported by the Cloud Recovery, in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks.

You can look online for Recovery Media starting with the linked paged:

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click &quot;Update&quot;.<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the &quot;+&quot; symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

HP contact info:

If HP no longer carries the media you need, another site you should check for HP Recovery Media is:

These work the same as the factory reset described above.


2) Recovering files from old drive



All you will be able to recover at best from the drive is personal data. You will not be able to recover settings, website information (including user accounts and passwords) or applications.

Your best bet for recovering data now is to do the following:
1) Remove the disk drive from the old PC. If this is a SATA hard drive or a SATA SSD, this is a simple thing to do. If this is an m.2 SSD, that could be either screwed to the motherboard or soldered to the motherboard. If the second, you would need to have a techician remove it for you, or you risk seriously damaging the PC doing it yourself.
2) If you have a desktop PC with a spare hard drive connector, then connect the old drive to that. If the old drive is a SATA drive, connect both the power cable and the data cable. (This adapter is illustrated below) If the old drive is an m.2 SSD, you will need a USB-to-mSATA cable.
3) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.

If this does not work, then you need to do the following:
1) Download and install this utility on a working PC
2) Run the data recovery utility to see what can be retrieved from the old drive.

If that tool does not find what you need, an alternative is Recuva

And, if that does not work well, the best tool out there is this one, but only the demo version is free

I am a volunteer and I do not work for, nor represent, HP
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