ENVY spooling, no response

[llady49]

It worked perfectly last night.  Woke up to black screen, spooling circle has been going for 30 minutes or more.  Was there a Windows 10 update?  I don't know which version, but it is new, a Windows 10 OS.

I cannot turn it off, and Control, ALT, Delete is not working to try and hard boot it.

[Echo_Lake]

@llady49

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.