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llady49
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Message 1 of 2
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ENVY spooling, no response

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HP ENVY

It worked perfectly last night.  Woke up to black screen, spooling circle has been going for 30 minutes or more.  Was there a Windows 10 update?  I don't know which version, but it is new, a Windows 10 OS.

 

I cannot turn it off, and Control, ALT, Delete is not working to try and hard boot it.

 

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Echo_Lake
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Message 2 of 2
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@llady49

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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