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‎05-19-2020 10:25 AM

HP Recommended
Product: HP15R205TU
Operating System: Microsoft Windows 10 (64-bit)

My notebook keyboard is working fine in Windows 10, but does not work in any boot menu. I cannot get into the BIOS by pressing ESC key.

 

Please note that external keyboard works fine in this case but the notebook's keyboard doesn't. Once windows is loaded, all the keyboards works fine.

 

I've tried updating to the latest BIOS version but no help. Pressing Win+B does not work either.

1 person had the same question
1 REPLY 1

‎05-29-2020 03:26 PM

HP Recommended

@KShaw Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, All HP devices use F10 to access BIOS, not ESC, perhaps, you can try that and get back to us with the results? Also, let us know why you wish to access it?

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee


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