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‎11-15-2019 05:45 AM

HP Recommended
Product: Elite X2
Operating System: Microsoft Windows 10 (64-bit)

Hello all. I now have 2 Elite X2s that will not power on.  It came on out of the blue. Both users were working fine and now the machines will not power on.

 

I noticed other threads in here with different models in the last few days saying the same thing. - I find that odd - no matter.

 

On both of these units, we have done the usual. unplug, remove peripherals, hold power + volume up, release, try again. No power.

 

Sadly, I cannot get my hands on the units and will not get the users to pull them apart - likely end up more broken than they are now.

 

Is there something strange going on, or is it just freaky timing? Sorry if that's not enough info. I wanted to start a conversation with the community to see if others are noticing the same and if you've managed to get the Elite's going without pulling them apart.

1 REPLY 1

‎11-15-2019 07:55 AM

HP Recommended

Update for those of you in the same boat.  So far we have gotten one of them to come back to life by attaching a brand new power supply and a brand new keyboard.  We shall see if the same works for the other tablet. 

For those interested I will keep you posted

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