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Locked

‎10-21-2018 08:35 AM

HP Recommended
Product: EliteBook 2570p

i need to access the bios on an EliteBook 2570p, that is locked with a password.

i've understood that the only way to reset the password is with a *.bin file from HP

 

who can  i contact in order to get the needed file ?

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-21-2018 08:46 AM

HP Recommended

@TheOrev

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC will cause it to fail.

 

REO

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1 person found this reply helpful
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1 REPLY 1

‎10-21-2018 08:46 AM

HP Recommended

@TheOrev

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC will cause it to fail.

 

REO

1 person found this reply helpful
Was this reply helpful? Yes No
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