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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
HP Recommended
EliteBook 840
Microsoft Windows 10 (64-bit)

Note: I thought I asked this once, but I can't find in my history where it posted, so I'm scared it didn't post correctly (especially since I left the "board" field blank because I didn't realize what it was asking. Thus, I'm trying again. Sorry if I've created a duplicate.

 

I have an issue almost identical to this thread, except there is not blinking caps lock light or anything like that. When I press the power button, the keyboard lights up for a second, and then it just fades. Then the fan turns on and it just sits there with a black screen.

I've tried holding the power button for 12 seconds, and even reseating the battery. I haven't tried reseating the memory yet due to lack of tools at the moment, but I can if you think that will help.

 

Thanks in advance.

 

1 REPLY 1
HP Recommended

@Chipster2018 

Unfortunately, with no blinking LEDs, there is no way to guess what particular hardware fault is preventing the PC from booting properly.

Sorry, but any time a laptop simply refuses to turn on, that tend to indicate a serious hardware failure.

Software failures invariably present with error messages of some kind on the screen, such as No Operating System or No Boot Device. In these cases, reinstalling the OS from media such as DVD or USB fixes the first; rebuilding the boot records using various utilities fixes the second.

There are these interactive diagnostic routines you can run from another PC that will attempt to walk you through some steps to determine the source(s) of the problem: http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&section=ccweb&as=true&SFS=tdoc

The problem is that we HERE, have no way of diagnosing or repairing hardware problems.

If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then you should contact HP Customer Support to see about having it repaired or replaced under warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836

If your PC is no longer under warranty, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck



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