• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎11-15-2024 11:40 AM - last edited on ‎11-15-2024 12:05 PM by Moderator

HP Recommended
Product: HP EliteBook 840 G5 Notebook PC

Customer is unclear what she did prior to the issue.

Machine in a constant reboot loop at BIOS. At display of "HP Sure Start," the "entering system setup" message appears in the lower left corner of the display. A short flash of the initial BIOS settings screen, then a request to exit saving, not saving, or cancelling the updated settings action. Selections of either "No" or "Yes" produce the same result. Machine reboots to the same point again. Selecting "Cancel" at least gets one to the BIOS where settings can be changed. Up to this point I've done the following with no joy:

1. Reset BIOS to factory defaults
2. Opened the case, disconnected both the system battery as well as the CMOS battery

3. Attempted a BIOS update to the latest version using the BIOS update utility in BIOS (this appears to succeed, however, the preceding revision never changes, i.e., the update is offered again if I choose it again).

4. Played with various security settings, reset these to default, etc.

Any assistance is appreciated!

Category:
Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
my testing
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.