EliteBook not turning on unless plugged in

[kmurungu]

My laptop was working fine for the past month after buying it (second hand) from someone. Battery would last 4hrs+. Suddenly yesterday after charging the battery full, the laptop automatically switched off after removing the power. From then on, it won't power on unless power cable is connected and it will shutdown when removed from power.

Now its saying 99% available (plugged in, not charging)

I appreciate all your help

[GBL84]

Hello @kmurungu,

Welcome to FORUM !!!

Please test the battery and post back 

Testing and Calibrating the Battery (Windows 😎

http://support.hp.com/us-en/document/c03325217

Hope this helps, for any further queries reply to the post and feel free to join us again !!

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee 

[kmurungu]

Hello @GBL84

I have checked the battery status using HP Support Assistant. Its showing the battery is ok. Im stuck and confused. See below screenshot and status battery when i click on the battery icon;

[GBL84]

Hello @kmurungu,

So basically what I understand here is , Unit will work when AC adapter is connected, Irrespective whether the  battery is in or out.

Unit doesnt power on with just the battery though its completely charged.  And  the battery test says battery is working fine.

Now if the above is correct, Then the issue could with the system board as the its not taking the power/Electricity from the battery to power up

If possible ,To isolate try with another idectical battery on this unit or this battery on an another identical PC.

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee 

[kmurungu]

Your understanding is spot-on. You explained it right. However getting a battery like this to do the test is not possible as the type of laptop is not that popular down here. I wonder if there is anything else I can do apart from testing with a similar battery.

[GBL84]

Hello @kmurungu,

Thank you for your reply !!

Try updating the BIOS to the latest and see if that helps.

Is your PC under warranty !! 

Verify the warranty status here:

 http://support.hp.com/us-en/checkwarranty   

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee 

[kmurungu]

 successfully updated the bios this morning but it didn't change anything.

Warranty - Laptop was bought in UK im using it in Zimbabwe. warranty says - Active: Covered under Manufacturer warranty, 5 months remaining.

What do I do. Are there warranty representatives for HP in every country (Zimbabwe to be specific)

Sorry to ask you too much. Thanks for all the help thus far.

[GBL84]

Hello @kmurungu,

As the warranty is still active,  I request you to call HP technical support over the phone and see if they could arrange for a repair.

Please try here : 

https://ssl.www8.hp.com/h41268/live/index.aspx?qid=26173

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee