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MJhnsn
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Message 1 of 2
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Solved!

Elitebook 850G3 Will Not Power On

HP Recommended
Elitebook 850 G3
Microsoft Windows 10 (64-bit)

Hello!

        My HP Elitebook will not power on.  It was working fine one day, and the next morning it suddenly will not start!.   At first, when I pressed the power button, it would briefly light up, then go dark and the laptop did nothing.  This happened regardless if it was plugged in or not. I tried all of the suggestion I could find on YouTube and elsewhere to no avail. 

       So, I removed the SSD to get recover my data and replaced it afterwards.  Now, the power button only briefly lights up when I plug in the AC adaptor and appears completely dead afterwards.  There is no response at all when I press the power button now.

       There were no changes made to the hardware or software prior to this happening, and it reacts the same when it is plugged in.  I cannot think of anything that would have cause this to happen.  Hopefully someone can help!  Thanks in advance!

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WAWood
Level 16
Level 16
34,852 24,531 3,145 7,830
Message 2 of 2
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HP Recommended

@MJhnsn 

Sorry for the bad news, but when a laptop does not even power on, you have few if any options for getting it working again on your own.

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

But if it is NOT possible to run diagnostics, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

If you can't get assistance from HP, then you will have to seek out a local laptop service facility to have them examine it for you.

Good Luck



I am a volunteer and I do not work for, nor represent, HP

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WAWood
Level 16
Level 16
34,852 24,531 3,145 7,830
Message 2 of 2
Flag Post
HP Recommended

@MJhnsn 

Sorry for the bad news, but when a laptop does not even power on, you have few if any options for getting it working again on your own.

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

But if it is NOT possible to run diagnostics, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

If you can't get assistance from HP, then you will have to seek out a local laptop service facility to have them examine it for you.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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