Elitebook Dragonfly Stuck in lockscreen with black screen

[caliiii94]

Hi. After upgrading to Windows 11 my HP Elitebook dragonfly crashes on the next screen that loads with the HP logo and won't let me type in the login pin because the screen stays black or lights up intermittently showing the clock but not the wallpaper.
I found a way to access it, that is, by using the lock key on the side and then pressing the space bar. Then it takes me to the unlock screen and I can log in.
What is the problem?
I also updated the BIOS to the latest update.
Thank you very much and sorry for the English.

[CharlieItuah1 · Accepted solution]

I feel the challenge is coming from the Windows 11 upgrade. Windows 11 is still in early development, so most websites advocate strongly against upgrading to Windows 11 too early due to driver incompatibility, hardware issues, and other software challenges.

You might later on decide to roll back to Windows 10 as this may be a smart choice to make.

[caliiii94]

Thanks for the reply. i think i need to go back to Windows 10 too, but i wanted to know if it was possible to solve the problem. I would also add the fact that, the RAM is constantly at 30%, or more, working when the laptop is not in use.