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- Enable Virtual Machine Platform causes BSOD loop

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07-03-2021 11:31 AM - edited 07-03-2021 01:59 PM
I was attempting to install Windows Subsystem for Linux on my HP Laptop following the guide from Microsoft's website: Install WSL on Windows 10 | Microsoft Docs
Restarting after step 3 causes the machine to go into a BSOD loop.
This can be alleviated by loading a system restore point, but re-attempting the installation causes the BSOD loop to come back.
After doing a bit of research for myself, the issue lies in this PowerShell command executed in step 3:
dism.exe /online /enable-feature /featurename:VirtualMachinePlatform /all /norestart
This step only required for WSL2, so I can use WSL1 for now, but I imagine WSL1 will eventually be phased out.
There was a similar topic to this pertaining to gaming notebooks and this appears to be the same issue: WSL2 / HyperV is causing BSOD on HP Pavilion Gaming Laptop 1... - Page 6 - HP Support Community - 78...
It apparently has to do with the AMD processor inside my laptop (Ryzen 4700U with Radeon Graphics)
This is a bug that can only be fixed with a BIOS update on HP's part.
So my question is: Can I expect a BIOS update for my particular model in the future to resolve this issue?
I am ok with waiting for an update, I just want to know that one is in the works.
Edit:
I have changed the subject to avoid people thinking this is a Linux issue.
I have also ran a tool called amdvhyperv and got this result:
07-03-2021 12:32 PM
Basically, no --as HP does not provide support for Linux so it is certainly not going to expend the resources to update BIOS just to support Linux inside Windows.
I am a volunteer and I do not work for, nor represent, HP
07-03-2021 01:22 PM - edited 07-03-2021 01:29 PM
I am not asking for help with Linux. This is specifically a Windows issue.
Please read my issue more carefully and follow the links I have provided.
Edit: To be more specific, this had to do with the Virtual Machine Platform feature. WSL2 is just how I encountered the issue in the first place.
08-09-2021 08:55 PM
Unfortunately, I was not able to fix the issue.
I called up HP tech support but they were unable to help me, and I eventually ended up returning the computer for a full refund.
I would suggest you do the same if you are still able to. It doesn't look like this issue is getting fixed any time soon.