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‎08-22-2020 02:01 PM - edited ‎08-22-2020 02:04 PM

HP Recommended
Product: HP Pavilion Gaming 15-ec1024ax
Operating System: Microsoft Windows 10 (64-bit)

I have recently purchased a HP Pavilion Gaming 15-EC1024AX laptop.

It has a AMD Ryzen 4600H Processor and AMD SOC board.

While trying to setup WSL2, I went to the 'apps & features' -> "Turn Windows Features on or off" and turned the "Virtual Machine Platform" ON.

System prompted for a reboot, but on rebooting, a blue screen of death comes every time(laptop has been effectively bricked), with stop code: "SYSTEM THREAD EXCEPTION NOT HANDLED"  and what failed: AMDRyzenMasterDriver.sys.

Finally I  had to go into the BIOS and switch off virtualization from there to be able to recover.

Please suggest how to proceed.

3 people had the same question
1 REPLY 1

‎08-23-2020 09:21 AM

HP Recommended

@KD1010 

WSL is a Microsoft "hack" to get Linux working in Windows -- and we have no way to diagnose or debug issues when it does not work.

 

You will have to contact Microsoft Support to get their assistance on this.



I am a volunteer and I do not work for, nor represent, HP
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