• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎08-22-2020 02:01 PM - edited ‎08-22-2020 02:04 PM

HP Recommended
Product: HP Pavilion Gaming 15-ec1024ax
Operating System: Microsoft Windows 10 (64-bit)

I have recently purchased a HP Pavilion Gaming 15-EC1024AX laptop.

It has a AMD Ryzen 4600H Processor and AMD SOC board.

While trying to setup WSL2, I went to the 'apps & features' -> "Turn Windows Features on or off" and turned the "Virtual Machine Platform" ON.

System prompted for a reboot, but on rebooting, a blue screen of death comes every time(laptop has been effectively bricked), with stop code: "SYSTEM THREAD EXCEPTION NOT HANDLED"  and what failed: AMDRyzenMasterDriver.sys.

Finally I  had to go into the BIOS and switch off virtualization from there to be able to recover.

Please suggest how to proceed.

3 people had the same question
1 REPLY 1

‎08-23-2020 09:21 AM

HP Recommended

@KD1010 

WSL is a Microsoft "hack" to get Linux working in Windows -- and we have no way to diagnose or debug issues when it does not work.

 

You will have to contact Microsoft Support to get their assistance on this.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.