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Message 1 of 2
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Enter Admin Password or Power On Password

HP Recommended
Hp 14-cb164wm
Microsoft Windows 10 (64-bit)

My laptop is showing Enter Administrative Password or Power On Password. When i try things it locks me out and says system id 854248381.  I have to turn the laptop off and then when i start it again its back to the beginning. Help!

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Message 2 of 2
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HP Recommended

@SarahE22 

That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.

Passwords can NOT be recovered; instead, they have to be reset.

We are not permitted to assist in resetting passwords due to HP Policy.
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For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
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For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. HP does not reset the BIOS password on the current motherboard.

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- but we can not assist in that in any way.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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