• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
Locked

‎07-16-2020 02:18 PM

HP Recommended
Product: HP Notebook - 15-ay014dx (Touch) (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have received a problem with my laptop. When I turn it on, the screen goes black and a blue box in the middle appears. It asks me for a password I do not know and then gives me system disabled with it saying 87202433. Can anybody please tell me how to fix this. Thank you

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-16-2020 02:27 PM - edited ‎07-16-2020 02:28 PM

HP Recommended

Unfortunately, HP does not permit us to help in any way with Passwords,  That includes Windows or BIOS passwords.

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎07-16-2020 02:27 PM - edited ‎07-16-2020 02:28 PM

HP Recommended

Unfortunately, HP does not permit us to help in any way with Passwords,  That includes Windows or BIOS passwords.

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎07-16-2020 05:05 PM

HP Recommended

Hi rabu2tos

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards. 

 

I work on behalf of HP.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.