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Locked

‎06-21-2024 08:57 PM

HP Recommended

After continuously entering numerous passwords of mine and taking advice of others, checking the motherboard, and EVERYTHING I could POSSIBLY do, my laptop still turns on all black with a blue box the says "Please Enter Administrator Password or Power On Password". I am so annoyed with this a don't know what to do at this point. Can someone help me? It's a Windows 10 HP laptop. Also, I did nothing to lead to this occurrence, just turned it on one morning. Thank you so much!

1 REPLY 1

‎06-22-2024 04:52 PM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

Stay safe.

I work on behalf of HP.
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