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HP Recommended
HP Envy x360 Convertible
Microsoft Windows 10 (64-bit)

Today out of nowhere my laptop asked me to enter "Administrator Password or Power On Password" on pressing the power button. I have never set any such passwords in BIOS. What could be the reason for it to suddenly ask me for a password(without me setting up one)? and how can I bypass it now? I'm unable to access my laptop without entering either of these passwords.

Thanks in advance!

1 REPLY 1
HP Recommended

@saurav_kulkarni 

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords due to HP Policy.
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To reset Admin passwords, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
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BIOS and power-on passwords are contained in the firmware that is present inside the BIOS chips -- which are soldered to the motherboard and thus, are not replaceable. So, you can't just buy a replacement chip and swap them. Also, neither your nor HP can reset the BIOS password on the current motherboard. Thus, replacement of the motherboard is required with one that has a BIOS chip that does not have a password in the firmware. This is very expensive to do and can often cost more than simply replacing the PC

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do anything for you -- but we can not assist in that in any way.



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