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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Enter Administrator Password or Power On Password
Create an account on the HP Community to personalize your profile and ask a question
11-07-2013 05:00 AM
Try entering: 73471990
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
11-07-2013 09:58 AM
thanks you David.... 🙂
but now I have a new problem....The windows start to open....then after loading I enter my password on my profile and then it shows a message that the user profile cannot be loaded..THanks in advance david for your help. 🙂
11-07-2013 12:35 PM
Hi,
You could try the following.
Shut down the notebook. Tap away at f8 as you start the notebook to enter Windows Recovery Console. Use the arrow keys to select Safe Mode and hit enter. If windows will load in this mode, from the Start Menu, click All Programs, click Accessories, click System Tools and launch System Restore. Pick a restore point at least 24 hours before the log-on issue and then proceed with the restore process. When complete, Windows will reboot as normal so check if you can now log in correctly.
Another option if the above does not help is as follows.
Shut down the notebook. Tap away at f8 as you start the notebook to enter Windows Recovery Console. Use the arrow keys to select 'Start Using Last Known Good Configuration' and hit enter.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
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