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‎02-03-2019 10:01 PM - edited ‎02-03-2019 10:22 PM

HP Recommended
Product: Model14-cm0029AU
Operating System: Microsoft Windows 10 (32-bit)

i cant get passed the "Enter Administrator Password or Power on password" page when i turn on my laptop iv tried several passwords and keep getting different codes each time i shut it off and try again. my current code is

A [5CF759C0]

hopefully someone can help me here pleasehp photo.jpg

3 people had the same question
3 REPLIES 3

‎02-03-2019 10:46 PM

HP Recommended

Welcome to the HP Support Community @LachlanMander 

 

For that model and (HEX) code you will need to contact HP in your region and they should be able to generate your Master code from your “SYSTEM DISABLED CODE”

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

I have also heard that some have had success removing the RTC/BIOS battery???

 

REO

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‎02-03-2019 11:02 PM

HP Recommended

thank you for the support im not confident in opening the computer up as im doing this for a friend and the computer isnt mine iv contacted hp support thanks heaps>

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‎02-03-2019 11:17 PM

HP Recommended

You're very welcome @LachlanMander 

 

To help others please mark my post " Accept as Solution " if it solved your problem.

 

REO

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