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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Enter Administrator password or Power on password HP Envy

Create an account on the HP Community to personalize your profile and ask a question
01-24-2018 12:35 PM
I have an HP Envy x360 M6-w103dx that is asking for to enter administrator password or power on password when it starts up. The error code is [i 52664961] when the wrong password is entered 3 times. Please help.
01-24-2018 12:38 PM
For that model and ( i ) code you will need to contact HP in your region and they should be able to generate your master password from the System Disabled Code
Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Chat >> https://support.hp.com/us-en/contact-hp
When talking to the HP rep ask them to escalate your service request.
REO
P.S. Please post back with HP's response to your request.
01-26-2018 02:41 PM
Reboot the notebook, type in 65439724 and hit enter.
Regards,
DP-K
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Windows Insider MVP
04-08-2019 09:57 AM - edited 04-08-2019 09:59 AM
I have the same request for my HP Envy x360 (Model: 15-aq055na and P/N: F4B11EA#ABU). The System Disabled code is i 54814368 after finished the CMOS battery reset & t yped in the Administrative Password/Power On Password 3 times. Can I get the master password please? Thanks.