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‎06-04-2025 02:31 AM

HP Recommended
Product: HP 14-cf2000 Laptop PC (552L9AV)
Operating System: Microsoft Windows 10 (64-bit)

Hi, this question is similar to https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Enter-administrator-password-or-power-on-pass....

 

Upon booting, the "Enter administrator password or power on password" appears. Based off of the last answer for the aforementioned question, an attempt was made to access the BIOS. The User Manual states to press the Esc key followed by the F10 key to reach the BIOS, but that doesn't work.

Thank you.

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1 REPLY 1

‎06-05-2025 08:08 AM

HP Recommended

Hi @mjqq 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! 

 

My apologies, we shall not be able to assist you with queries that include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

If you would like help resetting the password on your product, please contact HP support in your region. 

 

Please click on this link https://www.hp.com/us-en/contact-hp/ww-phone-assist.html and select your country and login/create an account to get the phone number to reach our phone support team. 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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