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Locked

‎01-21-2023 01:16 PM

HP Recommended
Product: HP Spectre x360 - 13-ae013dx

I have an hp spectre x360 convertible and I am stuck with a black screen and a blue box in the middle saying enter administrator password or power on password. I forgot the password. Please help. I called hp support, in fact right now I am on my fifth call waiting to be answered. Last I spoke with, he told me to go to a local repair shop. 

Category:
1 REPLY 1

‎01-21-2023 01:42 PM

HP Recommended

Hi,

Thank you for visiting the HP Support Community.

In that case it is not permitted to post instructions about locked password, bios password, windows password cause security measures.

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

Regards. Stay safe.

I work on behalf of HP.
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