• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎06-24-2017 11:28 PM

HP Recommended
Product: Hp110-1030NR

Please help. Tried to login in after a few years and it goes to this boot page that asks for current password.

 

then once I fail 3 times it says fatal error and this number 

 

CNU9214G7Q

 

i can't login. I don't need anything on the computer I just want to try and reset it to factory so I Cana use it again.

Tags (1)
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-24-2017 11:29 PM

HP Recommended

When prompted for password try e9lo73vhx5

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

Tags (1)
Was this reply helpful? Yes No
5 REPLIES 5

‎06-24-2017 11:29 PM

HP Recommended

When prompted for password try e9lo73vhx5

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Tags (1)
Was this reply helpful? Yes No

‎06-24-2017 11:36 PM

HP Recommended

YOU ARE AMAZING!

Was this reply helpful? Yes No

‎06-24-2017 11:39 PM

HP Recommended

Another question now lol. How does one reset the computer back to factory settings? It is getting me to the login page but I cannot for the life of me remember my password. I don't need anything that might have been saved on the computer I just want to try and use it again.

Was this reply helpful? Yes No

‎06-24-2017 11:41 PM

HP Recommended

I really have no idea how to reset a Mini- if it doesn't have the option of tapping F11 key immediately after powering on you may need Recovery Media.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎06-24-2017 11:45 PM

HP Recommended

You could try a password tool such as Ophcrack.Instructions here on using it and burning it to cd or usb flash drive:

https://www.lifewire.com/ophcrack-livecd-review-2626148

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.