Envy 360 does not turn on

[LienDriscoll]

My HP Envy 360 is only 2 years old. Recently I had problem turning on this laptop. I have tried several options, unplugged the AC adapter, press power button, hold window and "B" and power, hold window, shift and power. Please help.

[Elohi_NR]

Hi @LienDriscoll,

Welcome to the HP Support Community. 

I'd like to help!

You have certainly done a great job performing those steps. 

This is a hardware issue since it is not powering on. The support here is limited to software troubleshooting. However, since the unit might need repair, I would request you to contact HP Phone support who would have the option to schedule a repair as per the warranty and the issue can be fixed.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!