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Mirela_Ro_85
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Message 1 of 4
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Envy J17Kernel Error on installing windows

HP Recommended
HP ENVY 17-j184na Notebook PC (ENERGY STAR)
Microsoft Windows 10 (64-bit)

c3599b52-49d5-4af4-8115-df427f2b46b8.jpgHelp,

Each time and each version i install windows i receive only kernel error, many time on installation process!

 

This is one of many others.

 

bdcee0e6-c774-467c-a858-8a9ba890892d.jpg

 

Another new one

c3599b52-49d5-4af4-8115-df427f2b46b8.jpg

 

I can't work evan 10 min on my laptop

3D702C8F-502E-4DF9-BEA4-9986202790FC.jpeg

 this is link for qr code https://support.microsoft.com/en-us/sbs/windows/troubleshoot-blue-screen-errors-5c62726c-6489-52da-a...

3 REPLIES 3
Mirela_Ro_85
Author
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Message 2 of 4
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 Just after clean instalation win 10 20H2

1D2EE714-011F-41B1-954E-A19C116E1334.jpeg

c3599b52-49d5-4af4-8115-df427f2b46b8.jpg

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Mirela_Ro_85
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Now i just made a Windows Memory Diagnostic and i recivied this message, can any support help me? Thanks

this laptop wasan’t used so much!

C8AF1960-6CDC-4AE6-90BD-1C633F3F31C9.jpeg

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 4 of 4
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HP Recommended

@Mirela_Ro_85

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,  

I appreciate your efforts to try and resolve the issue. I would suggest performing a system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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