Envy Notebook Won't Hard Reset or Turn off

[Zal2]

Laptop is Frozen on sleep mode with fan Super loud and turning constantly, but turn on or turn off or hard reset with power button doesn't work at all.

First thing is, I can't hard reset or turn off my laptop at all. The problem is my Laptop was on sleep, now the fan is super loud and constant, when I open the laptop, the screen won't turn off. But when I go to try turn it off using the power button it won't turn off, or when I try to hard reset by holding power button for longer nothing happens. 

So the Fan js super loud and constant, the keyboard light is on and the charging port light is on white. But I can't do anything, even turn off or hard reset the laptop so I don't know what to do. I've unplugged the AC and all I can think of is wait til it runs out of power then serif it works.

[TEJ1602 · Accepted solution]

@Zal2, Welcome to HP Support Community!

When a computer fan spins loudly for a long period of time, there might be an issue with a fan, or the computer might be overheating. Adjust the power settings, clean the fan vents, check for suspicious processes, and then update the BIOS to help reduce the internal temperature.

I would recommend you follow the steps from the document HP Notebook PCs - Fan is Noisy and Spins Constantly (Windows).

Keep me posted for further assistance.

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