Envy X360 goes shutdown in Sleep mode

[HA6201]

Just after purchasing my laptop, I have updated it to the latest version of Windows 10 (1903).

Since then, when I put my Laptop into sleep mode:

A) after a short time the laptop does not wake up properly, I should push the power button to force shutdown the pc and then turn it on.

B)  after a while, the laptop shuts down!

I search the net and HP forum for the solution and I tried the following ways to solve my problem but unfortunately, none of them worked:

1) change the power plan configuration such as "link state power management", allow hibernate sleep and etc.

2) create a fresh power plan configuration based on window high-performance profile

3) run windows power troubleshooting wizard

4) update the graphics card driver, using HP assistance tool.

5) uninstall the graphics card driver and software and re-install it using windows update

It would be highly appreciated if somebody could help me.

[HA6201 · Accepted solution]

I just download the latest driver from AMD website and the problem is solved!

Thanks, AMD!

[cqt]

I have the same problem. Just got the Envy x360 a few weeks ago. Appreciate if you can provide more info on what driver you downloaded from AMD to resolve the issue.

Thanks

[HA6201]

You may follow the instruction which is described in the following link:

https://www.amd.com/en/support/kb/faq/gpu-131

[cqt]

Thank you very much. System works great now after updating ADM driver. Wasted so much time with this unnecessary issue on a brand new laptop. Definitely an area of improvement for HP with their final outgoing system test to avoid this type of issue.