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- Envy x360 13ay laptop don't power

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11-14-2022 09:40 AM
Product: HP ENVY x360 Laptop - 13-ay0002ur
Operating System: Microsoft Windows 11
The laptop, when you press the power button for a few seconds, turns on the cooler and starts the LED indicator. Turns off after about 6 seconds. In this case, the camera model is missing or does not work on the screen. Is it possible that the laptop is not working due to a breakdown of the camera module.
P.S. As far as I know, this module also has a Hall sensor installed.
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