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Haydentech
Level 1
6 3 0 1
Message 1 of 4
278
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Envy x360 will charge but not boot

HP Recommended
Envy x360
Microsoft Windows 10 (64-bit)

My Envy x360 has stopped responding to the on switch.  Pressing the on switch does absolutely nothing - no fans, no lights.  When plugging in a USB-C charger or a regular power adapter, the charging light turns orange.  If I remove the internal battery and plug in a power adapter, the charging light shows white.  The only unusual symptom is that when the charger is plugged in, every 6 seconds or so, the charging light turns off and the power button turns on for a very small fraction of a second, then the cycle repeats.

 

Holding the power button for 10, 30, or 60 seconds without the charger plugged in does NOT solve the issue.

3 REPLIES 3
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 336 429
Message 2 of 4
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HP Recommended

Hi@Haydentech, Welcome to the HP Support Community!

 

 

 A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with the computer does not boot into Windows anymore. Don't worry as I have a few suggestions which should help you resolve this issue. 

 

To provide you with an accurate solution, I'll need a few more details:

When you try to turn it on, do you hear the fan running? Or do you get any beeping noises/blinking lights?

Did this happen after a power surge or power outage?

Have you tried to connect this notebook to an external monitor?

 

Let's start off by performing a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

 

 

In the meantime, let's start off by performing a Hard reset on the Notebook:

Step 1: Performing a hard reset: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

 

Step 2: Connecting an external monitor to test the display

The notebook screen display might remain black when there is a corrupted graphics driver or a problem with the LCD display backlight. To test the display, attach an external monitor and restart the computer. Testing with an external display is helpful if the notebook display is black but you can hear sounds; such as fans, spinning drives, or beep tones that indicate the computer is operating.

 

Step 3: Attempt a Bios Recovery (Skip this step if you have already tried it).

 

Next thing, I would suggest here is to Run a System diagnostics test as well as an extensive test on the Hard drive and Memory from F2 (Please capture the failure ID for further assistance).

 

If all test pass turns off the computer.

As you turn it back on tap the F10 key. This will load BIOS setup utility.
Press F9 to load defaults.
Press F10 to save and exit.

 

For more assistance, please follow all the steps suggested in the support document for - HP Notebook PCs - Troubleshooting Black Screen Displays with No Error Messages During Startup or Boo... 

 

HP PCs - Black or blank screen with blinking cursor after entering Windows password

 

For additional information, please follow this link: HP Notebook PCs - Computer Does Not Start (Windows 10)

             

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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Haydentech
Author
Level 1
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Message 3 of 4
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I see that you did not read the original post at all, since literally everything you suggest I already said that I tried or cannot do at all due to no power and inability to boot.

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praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 336 429
Message 4 of 4
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Hi@Haydentech,

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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