Envy x360

[Steveabraham]

I cleaned my keyboard with alcoholic wipes, now I can’t turn computer on as the power is a key on the keyboard.sometime if I keep pressing different combinations is buttons I can turn it on ,flip the screen into tablet mode.which then disabled the jeyboard I can use on screen keyboard.

how can I start up machine without using the keyboard please 

[sandytechy20 · Accepted solution]

@Steveabraham 

Welcome to the HP support community.

I understand that keyboard is not working on the notebook, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Steveabraham]

Thank you for your reply - it was very imformative,  however my problem started when i cleaned my keyboard with an alcoholic wipe and think under the keys got wet.  now dried out it still  gives  me random characters continously, with the power button being on the keyboard,  i have problems turning it on, sometimes its been taking me half an hour  pressing the powere key to get it to turn on , then  it will turn off within 30 secs if i dont convert the laptop to tablet mode where the keys are disabled.

Replacing the keyboard is a really hard job, taking the motherboard out, is the a way to recalebrate it ?  or a way to start the laptop while in tablet mode?

Thanks for your help 

HP envy x360 convertable 15-ed0xxx

25552EA#ABU

[sandytechy20]

@Steveabraham 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers