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HP Recommended
HP ElitePad 1000 G2 Base Model Tablet
Microsoft Windows 8.1 (64-bit)

Hello everyone,

I hope you can help me. I changed the motherboard of my Elitepad 1000 g2 base (the other motherboard was broken).
I have an error, I can't find the solution.

Here's the information: "Invalid product information

The following product information programmed into the motherboard is missing or invalid.

Motherboard (00A) - Product name ??????

Motherboard (00A) - Product serial number ???????

System board (00A) - Product number ??????? 

System board (00A) - CT number of system board  ??????

RESTART - Resume system start-up

For more information, visit www.hp.com/go/techcenter/startup


Do you have a solution?

 

Thank you

2 REPLIES 2
HP Recommended

Other folks here know more about this than m\e, so they might come along and provide you a way to fix this.

 

But my limited understanding is that this information is programmed into the firmware of the motherboard at the factory by HP when it is built -- and while HP does have tools to do this, they don't release those tools to customers.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

I will wait.

maybe someone will give me the software to reset my motherboard.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.