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08-27-2020 10:46 PM - edited 08-27-2020 10:48 PM
When I try to boot up my laptop I get a message that says:
Boot Device Not Found
Please install an operating system on your hard disk
Hard Disk (3F0)
After a couple of attempts to restart the computer I can eventually access the OS, but the next session when I try to turn on my computer from sleep mode I get the error message again.
I've been looking up solutions online and nothing has been able to fix this issue. I already tried all of the following:
- a hard reboot of the computer
- uninstalling recent windows updates
- performing a system diagnostics on the hard drive (no errors were found)
- updating drivers
- using System File Checker through command prompt [sfc /scannow]
- running Windows Memory Diagnostic
- DISM through command prompt [Dism /Online /Cleanup-Image /RestoreHealth]
- reinstalling Windows
Some of these solutions were helpful because my device kept shutting down due to a BSOD, but none of these solutions have been able to address the current issue I'm having.
The only online suggestion that helped with regards to the boot error was a recommendation to enable Legacy Support in BIOS. When I tried this it was able to fix the Boot Error, but one problem was replaced with another. My notebook would start getting a BSOD that displays:
stop code: WHEA_UNCORRECTABLE_ERROR
Because of this I've decided to leave Legacy Support disabled.
I've tried everything and I don't know what to do. Hopefully someone can help me figure out what's wrong with my notebook.
08-30-2020 04:10 PM
Welcome to the HP support community.
If you have tried all the steps mentioned in this HP document:- Click here
And if the issue still persists, this could be a hardware issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
09-08-2020 10:21 AM
Welcome to the HP Support Community.
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
Click here for steps on finding the information we need!
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
I am an HP Employee