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‎10-22-2019 05:11 AM - last edited on ‎10-24-2019 07:36 AM by Retired

HP Recommended

Laptop doesn't boot after a BIOS update gone wrong and I can't recover the previous one. Tried evety possible combination of keys suggested, removed internal battery (no cmos visible) and ssd but nothing helps. There is no beep or light combination, just the power button lights up, ac input blinks and fan is working.

Model is HP Pavilion 15-aw000nv

3 REPLIES 3

‎10-24-2019 02:40 PM

HP Recommended

@narcissa, Welcome to HP Support Community!

 

You can try recovering the BIOS using the USB drive. Refer to the document HP Notebook PCs - Recovering the BIOS (Basic Input Output System) under the section Recover the BIOS using a USB recovery drive for help.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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‎10-24-2019 02:49 PM - edited ‎10-24-2019 02:50 PM

HP Recommended

Hey, thank you so much for the help. Sadly I tried that already and it didn't work

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‎10-24-2019 03:02 PM

HP Recommended

@narcissa

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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