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‎09-11-2019 12:09 AM

HP Recommended
Product: HP Notebook - 15-ac121dx
Operating System: Microsoft Windows 10 (64-bit)

On startup, before windows boots, I'm getting an error message that states:

 

Product Information not valid

The following product information programmed into the system board is missing or invalid

System Board (00A) - System Board CT number

ENTER - Continue Startup

For more information, please visit: www.hp.com/go/techcenter/startup

 

What is the error and how can i resolve it?

Chad
1 REPLY 1

‎09-13-2019 12:45 PM

HP Recommended

Hi @chad52cj

 

Welcome to the HP Support Community. 

 

Please Contact HP in your region regarding this issue. 

 

To know more, please refer to - HP PCs - Product Information Not Valid Error Displays before the Computer Starts

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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