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08-10-2016 11:27 PM
Solved! Go to Solution.
Accepted Solutions
08-14-2016 04:12 AM
If your computer originally came with Windows preinstalled by HP (as it should be) - it would be best to use the HP Recovery Media which will restore Windows, apps and everything to factory default partition. It will use your machine's licence for Windows and should automatically active Windows post installation.
If you use Windows 8.1 installation media, you may need a Win license post installation (depening on the type of Windows used).
- If you want to use the original Windows that came preinstalled, please obtain HP Recovery media as described above
- If you will use the Windows 8.1 installation disc and install Windows from it using your licence, follow this procedure:
1. Boot from the Windows DVD
2. Click Install Now
3. At the setup screen, click Custom (Advanced)
4. Click Drive Options
5. Select the partition(s) you want to format
6. Click Format - this will delete EVERYTHING on that partition - format and delete all partitions
7. Create a new partition and select a partition to install Windows on.
8. Continue with install.
If the Windows install disk doesn’t work for the above you can do the following to reformat your drive:
1. Download a Gparted ISO from here:
http://gparted.org/livecd.php
2. Burn the ISO to a CD or DVD
2. Boot from the Gparted CD/DVD disk.
3. Use Gparted to delete all partitions on the hard drive.
4. Under “Device” choose Create Partition Table to make a new partition table.
5. Create a NTFS partition (or you could wait and create a partition when installing Windows).
Eventually, boot from the Windows install disk and install Windows.
Let me know if this works for you
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
08-10-2016 11:35 PM
Hello,
Thank you for posting in the HP Support forum. Welcome ! 🙂
Let's test your hardware for issues.
Please, turn off your computer. Start it again by using the power-on button and
as soon as you do it, keep hitting the Esc button (like tap-tap-tap) - you will enter HP startup menu similar to this one:
Choose/Press F2 and follow the on-screen instructions to perform System test >>> QUICK test. More information can be found here
>> http://support.hp.com/us-en/document/c03467259
>> http://support.hp.com/us-en/document/c03467259#AbT1
It should check these components:
Battery check
Processor check
System board check
Hard drive SMART check
Hard drive short DST check
Memory quick check
Let me know the results of the test.
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
08-11-2016 05:25 AM
Hi,
I may be hardware failure - hard disk issue.
Can you restart the computer and try again with the test ?
Can you try to reseat the HDD as described here - follow steps 3 and 4:
>> http://support.hp.com/bg-en/document/c01443463
Let me know if this works and if yes, what were the results.
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
08-14-2016 02:31 AM - edited 08-14-2016 02:32 AM
So, you mean the HDD test passed without errors. If not, please clarify.
If the built-in recovery partition procedure does not work, consider purchasing recovery media for your computer.
You can get one from here >> http://www.computersurgeons.com/p-25173-windows-81-pro-64bit-recovery-kit-754666-002-for-hpcompaq-mo...
For details, you can contact them at 1.800.496.6127
Once you receive the recovery media, you can boot from it this way and complete the recovery:
1. Please, shutdown the computer using the power button
2. Power it on
2.1 As soon as you press the power-on button, keep hitting the Esc button (like tap-tap-tap).
This should open a HP Startup Menu which may look similar to this one
3. Insert the recovery media you received and press F9 for Boot device options
4. Select to boot from the recovery media
5. Follow the on-screen instructions. Here is video example:
>> https://www.youtube.com/watch?v=PC3sUc3lr3E
If you are unable to boot from the media, ensure Secure boot is disabled and Legacy mode is enabled.... and try again. Details >> http://support.hp.com/us-en/document/c03653226
Hope this helps. Provide feedback and let me know how this goes.
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
08-14-2016 03:55 AM
But setup won't proceed further, with the message: Windows can't be installed on this drive. The selected disk is of the GPT partition type.
The RECOVERY partition is marked 'system'. Setup also couldn't create a new partition from the unallocated space, returning Error: 0x843aa6e0.
08-14-2016 04:12 AM
If your computer originally came with Windows preinstalled by HP (as it should be) - it would be best to use the HP Recovery Media which will restore Windows, apps and everything to factory default partition. It will use your machine's licence for Windows and should automatically active Windows post installation.
If you use Windows 8.1 installation media, you may need a Win license post installation (depening on the type of Windows used).
- If you want to use the original Windows that came preinstalled, please obtain HP Recovery media as described above
- If you will use the Windows 8.1 installation disc and install Windows from it using your licence, follow this procedure:
1. Boot from the Windows DVD
2. Click Install Now
3. At the setup screen, click Custom (Advanced)
4. Click Drive Options
5. Select the partition(s) you want to format
6. Click Format - this will delete EVERYTHING on that partition - format and delete all partitions
7. Create a new partition and select a partition to install Windows on.
8. Continue with install.
If the Windows install disk doesn’t work for the above you can do the following to reformat your drive:
1. Download a Gparted ISO from here:
http://gparted.org/livecd.php
2. Burn the ISO to a CD or DVD
2. Boot from the Gparted CD/DVD disk.
3. Use Gparted to delete all partitions on the hard drive.
4. Under “Device” choose Create Partition Table to make a new partition table.
5. Create a NTFS partition (or you could wait and create a partition when installing Windows).
Eventually, boot from the Windows install disk and install Windows.
Let me know if this works for you
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
08-15-2016 03:20 AM
The solution you gave was spot-on and I'm up and running now with Windows 8.1.
With people like you around, the world certainly goes round. Kudos!
08-16-2016 08:52 AM
You are most welcome ! I'm glad it is fine now. 🙂 Thank you very much for the positive feedback - it really means a lot to me.
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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