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11-05-2018 10:19 AM
Product: HP 15-r100 Touchsmart
Operating System: Microsoft Windows 10 (64-bit)
When laptop starts up, it says Automatically repairing PC. After it goes dark (still on) then says Diagnosing Your PC; after it tries for about 5-10 minutes, it goes to a blue screen saying Windows couldn’t load properly. It gives the option for a system restore, but when I try to restore I get an startrep.exe error box.
After I hit okay, it takes me to another blue screen with repair options and such, but NONE of them make a difference.
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