cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Nindi1
New member
3 1 0 0
Message 1 of 2
224
Flag Post

Error code

HP Recommended

What is error code 

 

m4puqm-8gnal5-gxgk6k-60vj03

 

Anyone know and able to suggest fix?

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
141,498 65,062 22,089 34,012
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your PC's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
M4PUQM-8GNAL5-GXGK6K-60VJ03OK8CG00000005/13/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

HP Envy x360 m6 Convertible PC (model numbers m6 through ar0XX) Maintenance and Service Guide

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive, use another Windows PC running W7 64 bit or newer to create a bootable USB recovery drive with the HP cloud recovery tool that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation