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AndreaBarg
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Message 1 of 2
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Error during quick test

HP Recommended
Pavilion X360
Microsoft Windows 10 (32-bit)

When I try to make a quick test of the hard disk, I get the following error ID: PLPAKH-8KGAGG-GXGGQ1-60SF03

San someone help me? 

 

Kind Regards

Andrea

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
138,120 92,779 21,324 28,670
Message 2 of 2
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HP Recommended

Hi, Andrea:

 

Below is the error report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
PLPAKH-8KGAGG-GXGGQ1-60SF03OKXXXXXXXXXX1/16/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual for your notebook, where you can find the hard drive removal and replacement procedure.

 

HP Pavilion x360 m3 (model numbers m3-u100 through m3-u199, m13-u100 through m13-u199, m3-u000 throu...

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive, using another Windows PC with W7 64 bit or newer, you can create a bootable USB recovery drive with the HP cloud recovery tool that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility.

 

PC consumer HP - Utilizzo di HP Cloud Recovery Tool (Windows 10, 7) | Assistenza clienti HP®

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