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‎04-11-2019 09:48 PM - edited ‎04-11-2019 09:54 PM

HP Recommended
Product: HP Pavilion 15-bc016tx
Operating System: Microsoft Windows 10 (64-bit)

Hello everybody! 

 I'm having a rather annoying problem when I start my laptop.  

That is the HP logo has a strange change, it appears almost 3 times bigger than normal!!! Although the device is still starting and running normally.

This error has just appeared today! The day before the computer was started, the HP logo was normal and I did not setting anything for the device. Since this error occurs, my device also has a "plug in, not charging" error :((

Who knows about this error please help? Thank you for reading!!!

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-12-2019 04:11 PM

HP Recommended

@game15bc016tx,

 

Welcome to the HP Support Community!

 

I recommend you update the BIOS from the below link and check if the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93111.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

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1 REPLY 1

‎04-12-2019 04:11 PM

HP Recommended

@game15bc016tx,

 

Welcome to the HP Support Community!

 

I recommend you update the BIOS from the below link and check if the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93111.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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