Error show

[mkpandey1989]

Sometimes when I open my laptop, it opens up, sometimes it suddenly closes and this error occurs. Please tell me what I should do.

[Raj_05]

Hi @mkpandey1989,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP 15 laptop is showing an error and occasionally shuts down suddenly, it could be due to a few possible issues.

• Overheating: Laptops may shut down if they overheat. Ensure the vents are clean, as dust buildup can block airflow. Use compressed air to clean out dust if necessary.
• Faulty Battery or Power Supply: If your laptop powers off suddenly, check if it’s running on battery or plugged in. If it shuts down on battery, it might be a battery issue, and if it shuts down while plugged in, check if the charger or charging port is working correctly.
• Memory or Hard Drive Issues: Memory (RAM) or storage issues can cause sudden shutdowns. Running diagnostics can help identify problems. To do this, turn off your laptop, power it on, and press the F2 key repeatedly to enter the HP PC Hardware Diagnostics menu. Select "System Tests" to check for any issues.
• BIOS or Driver Update: Outdated BIOS or drivers can sometimes cause system instability. Visit the HP Support website and look for any updates for your model.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support