Esc... Pause startup

[Sachin_k]

My laptop doesn't start, it was working fine till last week. Today when I press power button, screen becomes active but no log in page appears. On pressing Esc Or F2 Or F9 Or F10 different message appears on bottom left screen. Already tried by removing battery and holding power button 15 sec and then restarting but nothing changes. My laptop is 

HP 15.6-inch Laptop (Core i3 5005U/4GB/1TB/Windows 10/Intel HD Graphics 5500)

[praveen196]

@Sachin_k Welcome to HP Community!

I understand that laptop will not start.

Please perform the belwo steps and check.

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

Set BIOS default and restart:

1. Restart your notebook.
2. During startup, press F10 repeatedly until the BIOS menu is displayed.
3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
4. Select Yes to confirm.
5. Press F10 to save changes and exit.
6. Select Yes to confirm.
7. The computer restarts using the default settings.

Please perform the below steps on the computer to run a System Test

- Shut down/Turn off the computer

- Once the computer is completely Shut down/Turned off

- Now press the power button once to turn on the computer and immediately start pressing/tapping the F2 key on the keyboard

- This should open the UEFI Diagnostic screen on the computer

- Please select System Test and then select Extensive Test

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Sachin_k]

Hey Praveen, many thanks for the revert however I already tried hard reset (mine is removable battery) and despite pressing F10 multiple times, nothing chages. During lockdown I can't go outside visiting HP centre, and need immediate help to sort this. Can you please please help me. I am providing my email ID below, plz drop me a line and  we would try to connect over call/video call. Plz help! 

[Personal Information Removed]

[praveen196]

@Sachin_k

I understand your concerns.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!