Everytime when I try to login where I have to enter the password, that screen is blank with no box

[Happytimejob]

Hi, I have some trouble logining in into my HP laptop from the login screen. Whenever I restart my computer, the login screen is blank meaning that there is no password box displayed to enter the password. I tried clicking Ctrl + Alt + Del, and restarting my system but it didn't work. Please help me. The laptop product's name is: HP Pavilion Laptop. 

[Garp_senchau]

@Happytimejob,

Thanks for reaching out to the HP Support Community! 🎉

I’m here to help you troubleshoot your issue and get things back on track. Just follow these steps below, and we’ll have you running smoothly in no time:

Try to Restart in Safe Mode

• Power off your laptop.
• Turn it on and immediately press the F8 key repeatedly (if F8 doesn’t work, try Shift + F8).
• Once the Advanced Boot Options menu appears, select Safe Mode using the arrow keys, then press Enter.
• If you can see the login screen in Safe Mode, it might help you troubleshoot the issue.

Perform a Hard Reset

• Power off your laptop.
• Unplug the power adapter and remove the battery (if removable).
• Press and hold the power button for 15-20 seconds to drain any residual power.
• Reconnect the battery and power adapter and then turn the laptop back on.

Check for Driver or Software Issues

• If the issue persists, it may be a problem with your graphics drivers or a recent software update. In Safe Mode, try rolling back recent updates or updating drivers via the Device Manager.

Perform a Factory Reset (Last Resort)

• If none of the above works, a factory reset might be necessary.
• Power off the laptop, and then press Esc or F11 on startup to enter Recovery Mode.
• Select Troubleshoot > Reset this PC and follow the instructions to reset your laptop.

I’m pretty confident this will do the trick! But hey, if you run into any bumps along the way or need a little extra help, just give me a shout! I’ve got your back. 💪

Also, if this reply solved your problem (or made you feel like a tech wizard 😎), please click "Accepted Solution". It helps others, and I promise I’ll do a little happy dance. 🕺 Also, if you could click 'Yes' under ‘Was this reply helpful?’—that’s like giving me a virtual high-five. 🙌

Thanks again for being awesome, and I hope you have an amazing day ahead! 🌟

Cheers,