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‎01-09-2022 03:58 PM - edited ‎01-09-2022 04:02 PM

HP Recommended
Product: HP Envy 17 j067ez
Operating System: Microsoft Windows 10 (64-bit)

Laptop does not boot and shows BCD errors like 0xc0000001 and 0xc0000098 but it also fails in memory HP diagnostics with

failure ID: UCVU2X-6T4B09-MFGJXF-001P03
PRODUCT ID: E4Q53EA#UUZ

I have 2 RAM sticks and I tried each separately. they both fail. I suspect my motherboard can no longer connect with the RAM or something... 

Also yes the warranty is void but I deserve to know what the problem is here!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-09-2022 04:04 PM

HP Recommended

Hello @Durim .

The error id indicates the following:

Failure ID Tag Checksum Test Date Failure Code Device Includes Error Message

UCVU2X-6T4B09-MFGJXF-001P03OK1/9/220System/Processor BoardBackplane Board, System Board, Processor, Processor BoardBGA integrity

 

HP Diagnostics has identified a critical system failure that requires attention, so you should take your computer to an authorized HP service center so that they can repair the problem by reballing the processor or replacing the motherboard.

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

View solution in original post

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3 REPLIES 3

‎01-09-2022 04:04 PM

HP Recommended

Hello @Durim .

The error id indicates the following:

Failure ID Tag Checksum Test Date Failure Code Device Includes Error Message

UCVU2X-6T4B09-MFGJXF-001P03OK1/9/220System/Processor BoardBackplane Board, System Board, Processor, Processor BoardBGA integrity

 

HP Diagnostics has identified a critical system failure that requires attention, so you should take your computer to an authorized HP service center so that they can repair the problem by reballing the processor or replacing the motherboard.

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
1 person found this reply helpful
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‎01-09-2022 04:05 PM

HP Recommended

FINALLY. THANK YOU!

1 person found this reply helpful
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‎01-09-2022 04:06 PM

HP Recommended

@Durim .

It's a pleasure.
Best regards!

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Was this reply helpful? Yes No
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